Terms of Service

1. Agreement to these terms

By creating an account or using the Services, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services. If you use Vinride on behalf of an organization, you represent that you are authorized to bind that organization.

2. Eligibility and your account

You must be old enough to form a binding contract in your jurisdiction and able to comply with these Terms. You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for activity that occurs under your account.

3. The Vinride services

Vinride provides a technology platform that connects riders with independent transportation providers (“captains”). Except where expressly stated, Vinride does not itself provide transportation and is not a transportation carrier. Captains are independent third parties, not employees or agents of Vinride.

4. Bookings, fares and payments

Fare estimates shown before a trip are indicative and may change based on actual distance, time, route, tolls, taxes and demand. The final fare is calculated at the end of the trip. You authorize us and our payment partners to charge your selected payment method for fares, applicable taxes and fees, and any cancellation or wait-time charges disclosed to you.

Cancellation fees may apply where you cancel after a captain has been assigned, as described in the app at the time of booking.

5. User responsibilities and acceptable use

You agree to use the Services lawfully and respectfully. You will not:

• Break the law, endanger anyone, or damage a captain’s vehicle or property.
• Harass, threaten or discriminate against captains or other users.
• Use the Services fraudulently, or attempt to manipulate fares, promotions or ratings.
• Interfere with, reverse engineer, or disrupt the Services or their security.
• Use the Services to transport unlawful or hazardous items.

6. Captains and third-party services

Your trip is provided by an independent captain. The Services may also include content or links from third parties. We are not responsible for the acts, omissions, goods or services of third parties, except as required by applicable law.

7. Ratings and user content

You may submit ratings, reviews and other content. You retain ownership of your content, but grant Vinride a non-exclusive, worldwide, royalty-free license to use, host, reproduce and display it in connection with operating and promoting the Services. You are responsible for content you submit and must have the rights to share it.

8. Intellectual property

The Services, including their software, design, and the Vinride name and logo, are owned by Vinride or its licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable license to use the Services for their intended purpose. All rights not expressly granted are reserved.

9. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the fullest extent permitted by law, Vinride and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the Services. Where liability cannot be excluded, it is limited to the amount you paid to Vinride for the Services giving rise to the claim in the preceding [six] months, or [the minimum permitted by law].

11. Indemnification

You agree to indemnify and hold Vinride harmless from claims, damages and expenses (including reasonable legal fees) arising out of your misuse of the Services or your violation of these Terms or applicable law.

12. Dispute resolution and arbitration

Please contact us first — most concerns can be resolved informally. Where permitted by law, you and Vinride agree that disputes will be resolved by binding individual arbitration rather than in court, and that claims may not be brought as a class action. You may opt out of arbitration within [30] days of first accepting these Terms by emailing [legal@vinrideltd.com]. Nothing here limits rights that cannot be waived under your local law.

13. Governing law

These Terms are governed by the laws of [governing jurisdiction], without regard to conflict-of-laws rules, except where mandatory local consumer-protection laws apply to you.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or where required by law. Provisions that by their nature should survive termination will do so.

15. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will update the date above and notify you where appropriate. Your continued use of the Services after changes take effect means you accept the revised Terms.

16. Contact us

Questions about these Terms? Email [legal@vinrideltd.com] or write to Vinride, [Registered office address].